Refund Policy

Refund Policy

OUR WARRANTY

All products come with a FREE replacement warranty for 30 days from purchase. However, if your purchase does not match the description or the item is defective, please reach out to us within 48 hours of receiving your order. We will make sure to resolve all of your issues.

If you received the wrong item, please get in touch with us within 48 hours of delivery. We will arrange to deliver the correct items or refund your payment.

Please take photos or videos of defective products and send them to info@pureleafkratom.net. We will replace or refund your purchase after confirmation. Please fully document your experience and take photos showing the full extent of the damage, including any damaged bottles, capsules, and packaging defects. 

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

 

RETURNS & REFUNDS

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To receive your refund, please follow the steps below:

Products are eligible for return if they are still in their original condition and packaging. Used products with up to 95% of the original content will still be honored and returnable under our 100% Money Back Guarantee.  

Request your Return Authorization Number by emailing info@pureleafkratom.net with a detailed reason for return and pictures or a video of the product that describes your issue. Upon approval, you will receive the Return Authorization # and the address of the closest warehouse where you can mail the product you would like to return.

To ensure your refund, please use a trackable mail service. We will not be responsible for lost or missing packages. We will be responsible for the shipping costs if it is a product defect. If it is not a product defect, you will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. In instances in which you are responsible for shipping costs and are to receive a refund, we will subtract the shipping costs from the refund. Please make sure you send the item back as a gift, as we don’t cover custom fees for returns)

Upon receipt of your package, we will examine your products and issue a full refund to your original payment method. When you receive a refund, we will email a receipt to the email address you used when making your original purchase.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Late or missing refunds (if applicable)

Refunds take 3-5 business days to process. If you haven’t received a refund, please make sure five business days have passed and recheck your bank account. Please get in touch with your credit or debit card company if you still have not received your refund within five business days. There is often some processing time before your refund will officially post.

Don’t hesitate to contact us at info@pureleafkratom.net if you’ve followed these steps and still have not received a refund. 

Sale/Promotion items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

 

CAN I CANCEL MY ORDER?

Unfortunately, we cannot cancel your order once we process or ship it. There will be a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

Buyer no longer wants the items - this is the most common example. Unfortunately, we cannot refund in this instance if we continue offering great value at Pure Leaf Kratom. The buyer should make sure they want to buy the items before submitting an order, not after. Buyers enter a legally binding contract with the seller to purchase all items in that order after an order is submitted.

Buyer found items cheaper elsewhere - the buyer should be confident that they are ready to pay the asking prices before submitting an order. After an order is submitted, buyers enter into a legally binding contract with the seller to purchase all items in that order.