Shipping

Free Same-Day Shipping!

All orders of $30 or more are eligible for FREE Ground Shipping. All orders must be made before 2 PM PST, Monday -Friday, for Same-Day shipping; otherwise, the order will ship the following business day. These limitations are due to shipping carrier cutoff times. We can not guarantee Same-Day Shipping or next-day delivery on orders placed after the cutoff time.

**Holiday Season - Due to the December and January holiday rush, orders may be shipped 1-3 days from the order date until the second week of January. We will do our best to get your order out as fast as possible. 

Please note that all shipments, including express shipments, go by business days and that express shipments will not arrive on a Saturday or Sunday. Ordering express shipments close to the weekend will not guarantee a weekend arrival. If a package receives a tracking number on the weekend, it will not be shipped until Monday.

Since the height of the pandemic in 2020, both the USPS and UPS have limited their guaranteed services. Please continue reading to learn more about guaranteed shipping options. 

Guaranteed UPS Services: Domestic UPS Next Day Air®, UPS Next Day Air Saver®, and UPS Next Day Air® Early

Guaranteed USPS Services: Priority Mail Express: Priority Mail Express^® service provides next-day to 2–day delivery. Please note that your scheduled delivery date depends on origin, destination, and that Priority Mail Express can take up to 2 days.

Please also note, in the event that a package is late due to an airplane being unable to leave or arrive on time, UPS will only give a guarantee of the shipment's delivery date if it was specifically UPS Next Day Air® and not for Next Day Air Saver®.

Free Standard Shipping: 

If you select free standard shipping, please keep in mind that the average time it takes for a package to arrive via free shipping is 3-5 business days. However, free standard shipping can take as many as eight business days. Although we provide an estimated date for ground shipping, there is no guaranteed delivery date on orders with free shipping.  

Shipping Restrictions:

Due to local and state laws, we cannot ship Kratom products to Alabama; Arkansas; Indiana; Rhode Island; Vermont; Wisconsin; San Diego, CA; and Sarasota County, FL.

We are closed, and/, or our carriers will NOT be picking up on the following holidays:

• New Year’s Day
  
• Monday after New Year's Day
• Martin Luther King Jr's Day
• Washington's Day
• Memorial Day
• Juneteenth 
• Independence Day
• Labor Day
• Columbus Day
• Veteran’s Day
• Thanksgiving Day
• Black Friday
• Cyber Monday
• Christmas Eve
• Christmas Day
• Monday after Christmas Day
• Please note that USPS may observe holidays that result in shipping delays.

 For more information on our shipping process, please visit our Shipping FAQ.