OUR WARRANTY
All products come with a FREE replacement warranty for 30 days from the date of purchase. However, if your purchase does not match the description, the item is defective, or you received the wrong item, please contact us within 48 hours of delivery. We will coordinate with you to correct the situation.
Please take photos or videos of defective products and send them to info@pureleafkratom.net. Please fully document the issue and provide photos showing the full extent of any damage, including damaged bottles, capsules, or packaging defects.
If the wrong product is sent, we require that you return the product. For defective products, we may request a return on a case-by-case basis. When a return is required, we will replace or refund the purchase after receiving and inspecting the returned product.
PLEASE NOTE: This warranty does not cover misuse, accidental damage, water damage, or abuse of the purchased product.
RETURNS & REFUNDS
Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
Return Eligibility
Products are eligible for return if they are in their original condition and packaging. Used products containing at least 95% of the original contents may still be eligible for return under our Money Back Guarantee, subject to the terms of this Returns & Refunds Policy.
A 20% restocking fee will be applied to all eligible returns. The restocking fee will be deducted from the total amount eligible for refund. Original shipping charges and return shipping costs are non-refundable unless the return is due to a verified product defect, an incorrect item being sent, or an error on our part.
Sale & Promotional Items
Only regularly priced items are eligible for return or refund. All sale, promotional, discounted, and clearance items are final sale and are not eligible for return, refund, or exchange.
How to Request a Return
To request a return, email info@pureleafkratom.net with a detailed reason for the return and pictures or a video of the product showing or describing the issue.
Once your return is approved, you will receive a Return Authorization Number and the address of the appropriate warehouse where your return should be mailed. Returns sent without prior authorization may not be accepted.
To help ensure your return reaches us safely, please use a trackable shipping service. We are not responsible for lost or missing return packages.
If the return is due to a verified product defect or an error on our part, we will be responsible for the applicable return shipping costs. For all other eligible returns, the customer is responsible for return shipping. Shipping charges are non-refundable.
Refunds
Once your returned package is received, we will inspect the product and notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method, less the 20% restocking fee and any applicable non-refundable shipping charges. A refund confirmation will be sent to the email address used for the original purchase.
Partial Refunds
In certain situations, only partial refunds may be granted, including:
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Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
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Items returned outside the 30-day return period, if an exception is approved.
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Other returns that do not fully meet the requirements of this policy.
Certain types of goods are exempt from return. We do not accept returns of intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Late or Missing Refunds
Refunds typically take 3–5 business days to process after approval. If you have not received your refund, please allow five business days and check your bank account again.
If the refund has still not appeared, contact your credit or debit card company, as additional processing time may be required before the refund officially posts.
If you have completed these steps and still have not received your refund, please contact us at info@pureleafkratom.net.
CAN I CANCEL MY ORDER?
Once an order has been processed or shipped, it cannot be canceled.
If a cancellation can still be accommodated before shipment, a 20% cancellation fee may apply to cover restocking and applicable payment processing costs associated with the cancellation and refund.
Reasons That Do Not Qualify for a Refund
Buyer no longer wants the items: A change of mind does not automatically qualify an order for a refund. Customers should review their order carefully before submitting their purchase.
Buyer found the items cheaper elsewhere: Finding the same or similar products at a lower price after placing an order does not qualify the purchase for a refund. Customers should review product pricing before completing their purchase.